Introduction

Starlit Splendors cares about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Starlit Splendors. The effective date of these terms is 02/08/2023, and the validity of all previous versions will expire upon the publication of a new version. This privacy policy explains what data we collect about you, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, protect it from misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy officer whose contact details can be found at the end of our privacy policy.

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General purpose of processing

We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you have given us. We do not use your data for (targeted) marketing unless you explicitly give us permission to do so. We do not share your data with third parties except for accounting and other administrative obligations. These third parties are bound by confidentiality either through an agreement with us or through a legal obligation or oath.

 

Use of data

We collect and use your data for the following purposes:

• Processing and fulfilling orders.

• Improving our products and services.

• Personalizing your experience on our webshop.

• Sending promotional offers and marketing communication (with your consent).

• Providing customer service and support.

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Assistance in fiscal and criminal investigations

In certain cases, Starlit Splendors may be legally obligated to share your data for fiscal or criminal investigations by governmental authorities. In such cases, we will comply with the law while resisting the sharing to the extent allowed.

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Retention periods

We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will consider it a request for data erasure. We also do not keep your data for longer than two years after the last contact or transaction unless there is a legal justification for doing so. Due to administrative obligations, we must keep invoices with your (personal) data for the applicable period. However, employees no longer have access to your client profile and documents created in response to your assignment.

 

Your rights

According to Dutch and European law, you have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can invoke them. We generally send copies of your data to your already known email address to prevent abuse. If you want to receive the data at a different email address or by mail, we will ask you to verify your identity. We maintain a record of processed requests, and for forget requests, we store anonymized data. All copies and copies of data will be provided in the machine-readable data format used within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in an incorrect way.

 

Data collection and use

Starlit Splendors is hosted on the Wix.com platform, which provides us with the online platform to sell our products and services. Your data may be stored through Wix.com's data storage, databases, and general Wix.com applications on secure servers behind a firewall. Wix.com's direct payment gateways used by our company adhere to PCI-DSS standards managed by the PCI Security Standards Council, ensuring secure credit card data processing by our store and its service providers.

 

Data we collect:

• Personal identification data: name, email address, physical address, phone number, birth date (optional).

• Payment information: credit card details, billing address, payment history.

• Account information: username, encrypted password, preferences, and settings.

• Communication data: emails, chats, feedback, and customer service correspondence.

 

Data protection and security

We take all reasonable measures to protect your data from unauthorized access, loss, theft, or misuse. Your personal data is stored on secure servers, and we implement measures to prevent unauthorized access.

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Cookies and tracking technologies

Our webshop uses cookies and similar tracking technologies to improve your shopping experience, analyze webshop performance, and for marketing purposes. By using our webshop, you agree to the use of cookies in accordance with our cookie policy.

 

Changes to our privacy policy

This privacy policy may be periodically updated to reflect changes in our data practices. We recommend checking this policy regularly. We will notify you of material changes via email or a prominent notice on our webshop. We may also contact you for account-related purposes, dispute resolution, collection of fees, surveys, updates about our company, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreements we have with you. However, the most recent version can always be found on this page. If the new privacy policy affects the way we process data already collected about you, we will inform you via email.

 

Contact

If you no longer wish for us to process your data, please contact us at the email address below. If you have any questions, comments, or requests regarding this privacy policy, please contact us at info@starlitsplendors.nl.

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